Terms of Service and Gift Certificates

15444 Tradesman Dr Ste 101, San Antonio, Texas 78249

210-641-5808

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Self Service Auto Shop Terms of Service and Gift Certificates

Terms of Service

1. Service Rights

Self Service Auto Shop reserves the right to refuse service at its sole discretion.

2. Booking Policy

We strive for accurate reservations, but bookings do not guarantee specific slots, bays, or workstations. Discuss and agree upon planned work with a mechanic before starting.

3. Refund Policy

If we cannot provide agreed services or tools at the designated time, all fees and deposits will be refunded fully within 2-4 weeks for checks or cash. Cancel 7+ business days before the first day for a 100% refund (deposits non-refundable for cancellations within 7 days).

4. Appointment Policy

We reserve the right to alter appointment times, dates, and bays without prior notice. Deposits apply to the final invoice. Appointments run from scheduled start/end times, with full days 11 AM to 7 PM and half-day 11 AM to 3 PM or 3 PM to 7 PM.

5. Cancellation Policy

Deposits are forfeited for unattended or cancelled appointments. Rescheduling is allowed with 24 hours' notice.

6. Warranties & Guarantees

We offer no warranties or guarantees for booked services.

7. Eligibility

You must be 18+ to book appointments. All entering the garage, including accompanying individuals, must complete a liability waiver. Minors require additional parental consent.

8. Vehicle Ownership

Proof of ownership may be required for serviced vehicles.

9. Safety Regulations

Closed-toe footwear is mandatory in the garage.

10. Billing Policy

For long-term projects exceeding one week, interim payments may be required at the end of each week.

11. Alcohol & Marijuana

Zero tolerance exists for alcohol or marijuana use while using the shop. Contained food and non-alcoholic beverages are allowed. Alcohol consumption on premises results in removal and potential service cancellation without refund.

12. Compliance

Failure to comply with these terms results in deposit and appointment forfeiture.

13. Changes to Terms

We reserve the right to modify these terms without notice.

Gift Certificates and Member Passes

1. Validity Period

Certificates are valid for one year from issuance unless stated otherwise.

2. Redemption

Redeem certificates once for DIY services and events associated with the certificate at designated times and days. Exact service dates are not guaranteed and subject to availability (check our online calendar).

3. Reservation

Reserve DIY appointments online and present the certificate at check-in. Walk-in service is not accepted.

4. Non-Transferable

Certificates cannot be transferred. We will issue a new certificate for a new recipient (contact customer service).

5. Lost or Stolen

We are not liable for lost, stolen, destroyed, or unauthorizedly used certificates.

6. No Cashback

No cashback given if the total service price is less than the certificate value.

7. Cancellation

We reserve the right to cancel certificates: due to unforeseen circumstances, fraudulent acquisition, or misuse/violation of terms.

8. Non-Refundable

Certificates cannot be returned or exchanged for cash or credit. We refund the certificate cost in full if unable to provide agreed-upon services (refer to general refund policy above).